CartVisualDELIVERY TROUBLESHOOTING / Product videos
Why does my exported poster frame omit the ad’s logo and captions?
Check which monitor supplied the still. A source view shows source media, while the program view represents the edited sequence. Exporting from the wrong context can omit graphics that exist only in the edit.
Work through the cause
- Find the approved frame in the final sequence and confirm that required graphics are visible in the program view.
- Use the frame export associated with the intended view. Save a distinct filename that identifies the sequence and frame.
- Open the still outside the editor and compare it with the program image. Check whether a separate caption-export choice affects the intended appearance.
A concrete case (illustrative)
Illustrative case: the bottle clip is visible in the Source Monitor, while the finished ad has a live logo layer above it. A still from the source is not the complete campaign composition.
Acceptance and next action
Pass when the delivered poster matches the intended final composition. Choosing an attractive moment and exporting from the correct view are separate decisions; perform both checks. Do not add a misleading graphic merely to make the poster resemble the timeline.
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The worksheet contains this question’s steps and acceptance condition. Fill in your actual source, observations and decision; blank fields do not mean approval. It does not connect to a store, modify files or automatically approve a result.
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Source scope: the linked documentation explains relevant tool behavior or technical context. The merchant scenario, review choices and acceptance condition are CartVisual editorial guidance; citation does not imply endorsement.
Sources and further reading
Sources for this page were checked on . Platform rules can change; verify the current source before publishing. Prompt examples and workflow recommendations are CartVisual editorial guidance, not independently measured results.
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